If you get a pick up card error code while performing a cash advance, what is the correct procedure?

If you get a pick up card error code while performing a cash advance, what is the correct procedure?

• A. Cancel the transaction and notify customer to try later
• B. Ignore the error and proceed
• C. Proceed with the transaction after retrying on another machine
• D. Call First Data Customer Support (1-800-762-6663), note that the Branch Merchants ID on the advance machine, and follow the instructions given by First Data; you will be instructed to recover the card if you can only do so by peaceful means

Answer: (D)

A pick up card error during a cash advance signals a security issue that must be handled through the processor’s official procedure. The right move is to contact First Data Customer Support right away, write down the Branch Merchants ID shown on the advance machine, and follow the exact guidance they provide. The processor will tell you how to recover the card safely and what steps to take next, ensuring you handle the card only as authorized and with proper documentation. This approach protects both the customer and the merchant from fraud or policy violations and preserves a clear audit trail. Avoid canceling the transaction, ignoring the error, or attempting to proceed on another machine, as these actions bypass security controls. Only act according to the processor’s instructions, and use non-forceful methods to recover the card if instructed.

A pick up card error during a cash advance signals a security issue that must be handled through the processor’s official procedure. The right move is to contact First Data Customer Support right away, write down the Branch Merchants ID shown on the advance machine, and follow the exact guidance they provide. The processor will tell you how to recover the card safely and what steps to take next, ensuring you handle the card only as authorized and with proper documentation. This approach protects both the customer and the merchant from fraud or policy violations and preserves a clear audit trail. Avoid canceling the transaction, ignoring the error, or attempting to proceed on another machine, as these actions bypass security controls. Only act according to the processor’s instructions, and use non-forceful methods to recover the card if instructed.