If your drawer shows over, what does that mean?

If your drawer shows over, what does that mean?

• A. You have less money than you should.
• B. You have more money than you should.
• C. The balance is zero
• D. The customer overpaid

Answer: (B)

The main idea here is cash-drawer reconciliation: your drawer’s actual cash vs. the amount it should hold after all transactions have been recorded. If the drawer shows over, you have more money than you should. This is called an overage. Overage usually comes from counting or posting errors, such as miscounting cash, duplicating a transaction, or misapplying a refund or fee. The right approach is to recount the cash, review recent transactions to find where the extra amount came from, and document or report the discrepancy per your bank’s policies. It’s not indicating a problem with a specific customer’s payment; it’s about the overall cash balance in the drawer being higher than expected. The other options don’t fit because they describe a shortage (less money than expected), a zero balance, or a transaction issue that doesn’t reflect the drawer’s total balance.

The main idea here is cash-drawer reconciliation: your drawer’s actual cash vs. the amount it should hold after all transactions have been recorded. If the drawer shows over, you have more money than you should. This is called an overage.

Overage usually comes from counting or posting errors, such as miscounting cash, duplicating a transaction, or misapplying a refund or fee. The right approach is to recount the cash, review recent transactions to find where the extra amount came from, and document or report the discrepancy per your bank’s policies. It’s not indicating a problem with a specific customer’s payment; it’s about the overall cash balance in the drawer being higher than expected.

The other options don’t fit because they describe a shortage (less money than expected), a zero balance, or a transaction issue that doesn’t reflect the drawer’s total balance.